milwin is committed to protecting your personal data. This Privacy Policy explains what information we collect when you use milwin.co, how we use and store it, who we share it with, and what rights you have over your own data. Please read it carefully before registering a milwin account.
A plain-language summary of our key privacy commitments — the full policy follows below.
All data transmitted to and from milwin is protected by SSL/TLS encryption. Sensitive fields such as passwords are stored using one-way cryptographic hashing and are never accessible in plain text.
milwin does not sell, rent, or otherwise commercially distribute your personal information to third parties for their own marketing purposes. Your data is used to operate and improve milwin services only.
You have the right to access, correct, export, or delete your personal data held by milwin. Requests can be submitted via the milwin account settings or by contacting our support team.
milwin uses essential, analytical, and preference cookies to deliver a functional and personalised experience. Non-essential cookies can be adjusted via your browser settings at any time.
Identity documents submitted for KYC verification are processed in accordance with data minimisation principles and are not retained longer than necessary for regulatory and fraud prevention purposes.
milwin only sends promotional communications to users who have opted in. You can withdraw your marketing consent at any time from your milwin account notification settings or by contacting support.
This Privacy Policy ("Policy") describes the privacy practices of milwin ("milwin", "we", "us", "our") in relation to personal data collected from users ("you", "your") who access or use the milwin platform at milwin.co and any associated mobile interfaces or applications (collectively, the "Platform").
milwin acts as the data controller in respect of personal data collected via the Platform. We are committed to handling your personal data lawfully, fairly, and transparently, in accordance with applicable data protection principles. By registering a milwin account or continuing to use the Platform, you acknowledge that you have read and understood this Policy.
This Policy should be read alongside the milwin Terms & Conditions, which govern your use of the Platform generally.
milwin collects personal data in the following categories:
2.1 Registration Data. When you create a milwin account, we collect your full name, date of birth, email address, mobile phone number, country of residence, and chosen username. This data is necessary to establish and manage your milwin account.
2.2 Identity Verification (KYC) Data. To comply with anti-money laundering and fraud prevention obligations, milwin may collect copies of government-issued identity documents (such as your CNIC, passport, or driving licence), selfie photographs, and proof of address documents (such as a utility bill or bank statement). Pakistani users should be aware that CNIC details are treated as sensitive personal data and are handled accordingly.
2.3 Financial Data. When you make deposits or withdrawals, milwin processes payment method information such as your JazzCash or Easypaisa mobile number, bank account details (for bank transfer), or masked card numbers. Full card numbers and CVV codes are never stored by milwin — these are handled directly by our PCI-DSS compliant payment processors.
2.4 Transactional Data. milwin retains records of all deposits, withdrawals, bets placed, casino game sessions, bonuses claimed, and related account activity for each milwin account.
2.5 Technical and Usage Data. milwin automatically collects technical information when you use the Platform, including your IP address, device type, operating system, browser type and version, referring URL, pages visited, session duration, and clickstream data. This data is used for security, fraud detection, and Platform optimisation.
2.6 Communications Data. If you contact milwin customer support via live chat or email, we retain records of those communications, including their content and timestamp.
2.7 Responsible Gaming Data. If you use milwin's responsible gaming tools — such as deposit limits, self-exclusion, or cool-off periods — we record your tool selections and preferences to enforce them consistently across the Platform.
milwin processes your personal data for the following purposes:
milwin processes your personal data on the following legal grounds:
5.1 milwin does not sell or rent your personal data to third parties for their own commercial purposes.
5.2 milwin may share your personal data with the following categories of third parties, strictly as necessary:
5.3 All third-party processors engaged by milwin are contractually required to handle personal data in accordance with data protection standards consistent with this Policy.
6.1 milwin uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device by your browser that allow the Platform to recognise your device and remember certain information about your session.
6.2 milwin uses the following categories of cookies:
6.3 You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the milwin Platform.
7.1 milwin retains personal data only for as long as is necessary for the purposes described in this Policy, subject to any longer retention periods required by applicable law.
7.2 Account data is retained for the duration of the active milwin account relationship. Following account closure, milwin retains data for a minimum period required by anti-money laundering and gaming regulations, typically five (5) years from the date of account closure.
7.3 KYC documentation is retained in accordance with applicable financial crime regulations for the requisite minimum period and then securely deleted.
7.4 Technical log data and usage data may be retained in aggregated or anonymised form beyond the standard retention period for analytical purposes.
8.1 milwin implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, one-way cryptographic hashing of passwords, access controls and role-based permissions for internal staff, regular security audits and penetration testing, and secure data centre infrastructure.
8.2 While milwin takes data security seriously, no system is perfectly immune to breach. In the unlikely event of a data breach that poses a risk to your rights and freedoms, milwin will notify affected users without undue delay in accordance with applicable law.
Subject to applicable law, you have the following rights in respect of your personal data held by milwin:
To exercise any of these rights, contact milwin's support team via live chat on the Platform or by email. milwin will respond to verified data rights requests within a reasonable timeframe. Contact email (plain text): [email protected]
The milwin Platform is strictly intended for users who are 18 years of age or older. milwin does not knowingly collect personal data from any individual under the age of 18. If milwin becomes aware that a minor has registered an account or provided personal data, the account will be immediately closed and all associated data deleted. If you believe a minor has accessed the milwin Platform using false information, please notify us immediately via our support channels.
The milwin Platform does not include links to third-party websites in its main content. However, to the extent that any third-party game provider interface or payment provider interface is accessible through the Platform, milwin is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you interact with.
12.1 milwin reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via email notification or a prominent notice on the Platform prior to the revised Policy taking effect.
12.2 The "Last Updated" date at the top of this page reflects when the Policy was most recently revised. Continued use of the milwin Platform following the effective date of a revised Policy constitutes acceptance of the changes.
If you have any questions, concerns, or complaints regarding this Privacy Policy or milwin's data handling practices, please contact our support team. We are committed to resolving privacy concerns promptly and transparently.
Customer support is available via live chat directly on the milwin Platform. You may also write to us by email — contact address (plain text, not a link): [email protected]. milwin's support team operates on Pakistan Standard Time.
Register your milwin account and enjoy PSL cricket betting, live casino, and 500+ slots — all in PKR, all secured.